Privacy Policy

Uplift Physio Ltd is committed to protecting the privacy and confidentiality of our patients’ personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our clinic, use our website, or book services online.

1. Information We Collect

We may collect the following types of information:

  • Personal details (name, date of birth, address, phone number, email).

  • Health information relevant to physiotherapy assessment and treatment.

  • Payment details (processed securely through third-party providers; we do not store full card details).

  • Booking and communication history through our scheduling system.

2. How We Use Your Information

We use your information to:

  • Provide physiotherapy assessment and treatment.

  • Manage appointments and communicate with you.

  • Maintain accurate medical and administrative records.

  • Process payments.

  • Comply with legal, regulatory, and professional obligations.

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent (when you agree to treatment and provide information voluntarily).

  • Contract (to deliver physiotherapy services you have requested).

  • Legal obligation (to comply with healthcare and tax regulations).

  • Legitimate interests (to improve our services and manage our business operations).

4. How We Store and Protect Your Information

  • All patient records are stored securely in compliance with UK GDPR and the Data Protection Act 2018.

  • Digital records are encrypted and access-controlled.

  • Paper records (if used) are kept in locked storage.

  • We only retain your information for as long as necessary to fulfil legal and professional requirements.

5. Sharing Your Information

We do not sell your information. We may share data only when necessary:

  • With other healthcare professionals, but only with your consent.

  • With third-party service providers (e.g., booking and payment processors) under strict confidentiality agreements.

  • When required by law or regulatory authorities.

6. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data (subject to legal requirements).

  • Restrict or object to how your data is used.

  • Request data portability.

  • Withdraw consent at any time.

To exercise these rights, please contact us at:
📧 info@upliftphysio.co.uk
📞 0161 518 7856

7. Cookies and Website Use

If our website uses cookies, we will inform you and obtain consent where required. Cookies may be used to improve site functionality and user experience.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Uplift Physio Ltd
82 King Street, 3rd Floor Regus, M2 4WQ
📧 info@upliftphysio.co.uk
📞 0161 518 7856